Returns, Exchanges, Shipping
HOW TO REACH US
To request a return or exchange for merchandise ordered from Mangrove Monkey™, please contact us by email at admin@mangrovemonkey.com or by phone at (239) 776-5466.
When contacting us, please let us know your order number and which items you want to return. To exchange for other merchandise, please let us know what items you want to receive.
Address Returns/Exchanges To:
Mangrove Monkey
1961 Isla De Palma Circle
Naples, Florida 34119
If you ordered by credit card, we’ll credit your account within 10 business days and it will show on your next statement depending on the issuing bank and/or billing cycle. All returns subject to 15% re-stocking fee. Because the fabric is cut and sewn to particular specifications Custom Boardshorts returns subject to 50% re-stocking fee.
Absolutely no garment return or exchanges on damaged, alerted, washed or decorated merchandise.
RETURN/EXCHANGE SHIPPING
We recommend sending returns by the U.S. Postal Service, as it usually the least expensive option. Please consider tracking your package, and insuring larger returns. These services are available through the U.S. Postal Service.
Mangrove Monkey does not offer prepaid return shipping labels or envelopes. You are responsible for shipping any returned merchandise to Mangrove Monkey. If you need to return an item because of our error, such as an incorrect or defective item, Mangrove Monkey will reimburse you for the cost of return postage once your return is received.
SHIPPING METHODS
USPS Priority Domestic: $11.95 (Flat Rate)
USPS Global Priority: $65.95 (Flat Rate)
USE THE CORRECT ADDRESS
Mangrove Monkey is not responsible for orders shipped to incomplete, invalid, or undeliverable addresses. Before you complete your order, please make sure that your shipping address is complete and valid.
Additionally, Mangrove Monkey is not responsible for addressees who claim not to have received merchandise when carrier’s shipment tracking suggests otherwise. Mangrove Monkey always incurs the additional expense of insuring and tracking all of its merchandise shipments.